Case study of a Western Digital Caviar SE 500GB
Clicking Western Digital Caviar SE
WD5000AAJS-22YFA0
WD Family: Tornado 2R
We received a call from a customer who had dropped their external drive onto the floor. When plugged it into the computer, it just made clicking sounds. Can we recover the data from a clicking hard drive ?
Once the drive was in the lab, it was immediately clear what the problem was.
Aside from a malfunctioning head stack assembly, there was no other physical damage to the drive. We felt confident to continue with the recovery by replacing the damaged head stack assembly with a fresh new head stack.
Once this was completed, we had to make some firmware adjustments to the drives operating system (SA). This is to stabilise the drive enough to get a good sector-by-sector image of the drive. Therefore, hoping to get our customer a good result.
To conclude this case study, we got our customer a 100% recovery which we were very pleased with, as was the customer 🙂
For specs and more information about ‘Western Digital Caviar SE’ hard drives, please visit the WD support page here
If you need help recovering data from a clicking Western Digital drive, don’t hesitate to get in touch with us here
