How much does data recovery cost?
It depends on the type of media, why it has failed, and what work we need to do to recover your files.
Outlined below are typical prices (inc VAT) associated with most of our recovery cases.
Standard Recovery
Advanced Recovery
RAID Recovery
Custom Recovery
Prices displayed above are for single Hard Drives up to 2 TB in size (except RAID).
Assessment Fees
With most typical cases, if no data can be recovered, there is nothing to pay.
We do not charge to assess most hard drives*, and if you choose not to proceed with the recovery, we shall return your hard drive free of charge**
- *Exception for Opened/Tampered with drives, Formatted/Deleted files, or Custom recoveries
- *Complex RAID recovery cases may incur a deductible per-drive evaluation fee
- **Return shipping fees apply for any device being sent outside mainland UK
- **Return shipping fees apply for Computers / DVRs / NAS / RAID / Servers, where the recovery was declined
- **Return shipping fees apply for Opened or Tampered with drives where the recovery was either unsuccessful or declined
Opened / Tampered with Hard Drive Surcharge
Should the lid of your Hard Drive have been opened – for any reason – a non-refundable up-front attempt fee is required. This fee covers the clean room inspection time and decontamination process, and is an additional charge to the recovery fee.
This surcharge must be paid in advance of us commencing any work on the drive.
Opened / Tampered with Hard Drive Surcharge – £100
Western Digital Hardware Encryption Surcharge
The latest flavours of the Western Digital My Passport/My Elements portable hard drives have become very complex to handle, and thus we now charge a small surcharge for the processes and equipment needed to handle the hardware encryption side of the recovery. This is an additional charge to the recovery fee.
USB Hardware Encryption surcharge – £50
Formatted Hard Drives / Deleted Files
We charge a £100 upfront deductible attempt fee for recovering deleted, formatted, and lost/overwritten files.
We charge this fee up-front because we will attempt to recover all files from the drive. However, we can’t know which files will be recovered until the recovery is finished.
Once we have recovered all of the recoverable files, the recovery process is deemed complete. However, we cannot guarantee which files will be recovered, as deleted or missing files may have been overwritten or are only partially recoverable.
Where possible, we will work with you to achieve the best possible result. However, if the result is not satisfactory, the attempt fee will be kept to cover our engineer’s costs and associated overheads.
Ultimately, recoveries of this nature always come with the risk that you may pay our full rate and not get back the files you need. You must accept this risk if you wish to proceed with this service.
Destination Media
If the recovered data is 50 GB or less, we will provide a secure download link for you to download your data.
If the recovered data is 50 GB or more, then an appropriately sized external hard drive can be supplied at cost price.
Donor Parts
In some physical recovery cases, new parts are needed to facilitate the recovery. Such cases carry an additional fee to cover the cost of said parts.
Partnership Program Available
Do you offer Data Recovery to your clients, but need to partner up with a lab for complex cases or clean room work ?
We offer an incentives program for Computer Repair Shops and Managed Service Providers.
Call us on 0151 342 8188 for more details on how we can help you, or click the link here.
Emergency Data Recovery
Data Recovery Process
- Contact Us either by Phone, WhatsApp, Email or Enquiry form to begin your case.
- Deliver in person or send in via mail (we recommend Royal Mail Special Delivery).
- Please include your name, address, email, and contact phone number with your device.
- Once received, your job will be entered onto our interactive CRM system which will update you as we progress with your case.
- We will contact you once your drive has been assessed and confirm the data recovery costs and seek approval to continue.
- Once the job is completed, we will contact you to take the payment before the final processing of the data.
- We aim to process standard cases in 6-10 business days.
- Emergency Data Recovery is processed on a case by case basis.
- Once your case is completed, your data can either be collected from our office, or couriered to you via DHL or UPS free of charge (mainland UK only).
Do You Have Questions?
A list of frequently asked questions to help you understand how it works.
1. Is there anything to pay if you can’t recover my data?
No, in most cases, assessment is free with no obligation.
2. If you can’t recover my data or I choose not to proceed, do I get my hard drive back?
Yes, we return unrecovered hard drives free of charge (shipping fees apply outside mainland UK).
3. How will my data be returned to me if successfully recovered?
By one of the following methods; via a secure download link, or on a new hard drive supplied at cost price and shipped to you either by UPS, DHL or RMSD.
4. I’m worried about my data getting lost and its security, can I deliver my hard drive in person?
Yes, give us a call and we will organise an appointment. We also offer door-to-door courier services and can accommode other delivery methods such as taxi’s too. See our Contact us page for more details. Sending via one of our secure methods also keeps you informed in real-time for your peace of mind.
5. My Data is confidential and very private, do you have a privacy policy?
Yes we do, data protection is taken very seriously by our company https://dragondatarecovery.co.uk/
Question?
If you have questions or would like to speak with a data recovery professional click here.
About us
The concept of Dragon Data Recovery is to offer professional and affordable Data Recovery Services, to both commercial and domestic clients.