How much does data recovery cost?

It depends on the type of media, why it has failed, and what work we need to do to recover your files.

Outlined below are typical prices (inc VAT) associated with most of our recovery cases.

Standard Recovery
£350
from
Logical recovery issues such as deleted files, lost data, corrupted partitions, file system corruption and formatted drives.Logical recovery issues such as deleted files, lost data, corrupted partitions, file system corruption and formatted drives.
Hardware recovery issues e.g. small quantity of bad sectors and/or minor firmware repairs.Hardware recovery issues e.g. small quantity of bad sectors and/or minor firmware repairs.
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Advanced Recovery
£450
from
Physical recovery issues typically involving clicking hard drives, head stack replacements, platter damage etc.Physical recovery issues typically involving clicking hard drives, head stack replacements, platter damage etc.
Hardware recovery issues e.g. solid-state-drives, printed circuit boards, complex firmware repairs.Hardware recovery issues e.g. solid-state-drives, printed circuit boards, complex firmware repairs.
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RAID Recovery
£550
from
This stage is exclusive to RAID Data Recovery cases and covers all RAID array issues from every manufacturer.This stage is exclusive to RAID Data Recovery cases and covers all RAID array issues from every manufacturer.
All RAID cases are given HIGH priority status and immediately pushed to the front of the queue.All RAID cases are given HIGH priority status and immediately pushed to the front of the queue.
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Custom Recovery
£POA
Special cases involving difficult drives that need custom solutions or in need of excessive cleanroom work.Special cases involving difficult drives that need custom solutions or in need of excessive cleanroom work.
Or cases where continual observation and / or excessive imaging time is required.Or cases where continual observation and / or excessive imaging time is required.
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Prices displayed above are for single Hard Drives up to 2 TB in size (except RAID).

Assessment Fees

If no data can be recovered, there is nothing to pay.
We do not charge to assess most hard drives*, and if you choose not to proceed with the recovery, we shall return your hard drive free of charge**.

 

  •   *Exception for Tampered with/Opened-drives, Formatted/Deleted files, or Custom recoveries.
  •   *Complex RAID recovery cases may incur a deductible per drive evaluation fee
  • **Return shipping fees apply for any device being sent outside mainland UK
  • **Return shipping fees also apply for DVR’s / NAS / RAID / Computer systems, where the recovery was declined

Tampered with / Opened Hard Drives

Should the lid of your Hard Drive have been opened – for any reason – a non-refundable up-front assessment fee is required. This fee covers the clean room inspection time and decontamination process, and is an additional charge to the recovery fee.

 

This fee must be paid in advance of sending the drive in to us.

 

Please contact us first before sending in tampered with / opened hard drives.

Formatted Hard Drives / Deleted Files

We charge £350 up-front/non-refundable for deleted, formatted, and lost/overwritten file recoveries.

 

We charge this fee up-front because we will recover all possible files from the drive. However, we cannot conceivably know which files will be recovered until after the entire recovery is finished.

 

Once the recovery is finished, we’ve recovered 100% of the sectors from the drive and 100% of the files that could be recovered. But, because deleted/missing files may have been overwritten or only partially recoverable, we cannot guarantee which files will be recovered.

 

Due to the nature of a deleted, formatted, or overwritten/missing files recovery, you may pay our full rate and not get back the files you need. You must accept this risk if you wish to proceed with this service.

 

Although, we will refund the recovery cost (less a £100 attempt fee) if no working files can be recovered.

Destination Media

If the recovered data is 50 GB or less, we will provide a secure download link for you to download your data.

 

If the recovered data is 50 GB or more, then an appropriately sized external hard drive can be supplied at cost price.

Donor Parts

In some physical recovery cases, new parts are needed to facilitate the recovery. Such cases carry an additional fee to cover the cost of said parts.

Partnership Program Available

Do you offer Data Recovery to your clients, but need to partner up with a lab for complex cases or clean room work ?

 

We offer an incentives program for Computer Repair Shops and Managed Service Providers.

 

Call us on 0151 342 8188 for more details on how we can help you, or click the link here.

Emergency Data Recovery

Need to jump the queue ?

 

Call us to discuss your case, 0151 342 8188 (additional fees apply)

Data Recovery Process

  1. Contact Us either by phone, web chat, email or enquiry form to begin your case.
  2. Deliver in person or send in via mail (we recommend Royal Mail Special Delivery).
  3. Please include your name, address, email, and contact phone number with your device.
  4. Once received, your job will be entered onto our interactive CRM system which will update you as we progress with your case.
  5. We will contact you once your drive has been assessed and confirm the data recovery costs and seek approval to continue.
  6. Once the job is completed, we will contact you to take the payment before the final processing of the data.
  7. We aim to process standard cases in 6-10 business days.
  8. Emergency Data Recovery is processed on a case by case basis.
  9. Once your case is completed, your data can either be collected from our office, or couriered to you via DHL or UPS free of charge (mainland UK only).

Do You Have Questions?

A list of frequently asked questions to help you understand how it works.

1. Is there anything to pay if you can’t recover my data?

No, assessment is free with no obligation.

2. If you can’t recover my data or I choose not to proceed, do I get my hard drive back?

Yes, we return unrecovered hard drives free of charge (shipping fees apply outside mainland UK).

3. How will my data be returned to me if successfully recovered?

By one of the following methods; via a secure download link, or on a new hard drive supplied at cost price and shipped to you either by UPS, DHL or RMSD.

4. I’m worried about my data getting lost and its security, can I deliver my hard drive in person?

Yes, give us a call and we will organise an appointment. We also offer door-to-door courier services and can accommode other delivery methods such as taxi’s too. See our Contact us page for more details. Sending via one of our secure methods also keeps you informed in real-time for your peace of mind.

5. My Data is confidential and very private, do you have a privacy policy?

Yes we do, data protection is taken very seriously by our company https://dragondatarecovery.co.uk/privacy-policy

Question?

If you have questions or would like to speak with a data recovery professional click here.

About us

The concept of Dragon Data Recovery is to offer professional and affordable Data Recovery Services, to both commercial and domestic clients.