Advanced Booking Form

Your Email Address *

Please use the same email address you originally used to contact us — this helps us match your form to your recovery case automatically.

Ticket No. *

Please enter the 4-digit case reference number from your enquiry email (e.g. 1234). This helps us link your form to the correct case.

Ticket No. is a required field

I found you from.... *
Google SearchFacebookLocal PC ShopDataBustersRecommendationOther Search EngineOther

I need recovery from a.... *
Internal Hard Drive (IDE, SATA, SAS etc.)Internal SSD (SATA, M-SATA, M.2, NVMe etc.)Portable Hard Drive (Cables not required)Desktop Hard Drive (Cables or PSU not required)ComputerNAS (Network Attached Storage)RAID array (please provide brief details in message box)Other – Not Supported (phones, tablets, SD cards etc.)

The manufacturer is.... *
SeagateSamsungWestern DigitalHitachi (HGST)ToshibaFujitsuIBMLaCieDroboBuffaloQNAPSynologySandiskOther (please specify below)

The capacity is.... *
1 TB or less2 TB3 TB4 TB5 TB6 TB8 TB10 TB12 TBI dont know (tell us the model number)Other

The fault is.... *
ClickingDeadBuzzingTotally deadDeleted dataFormatted/Factory resetSounds normal but unreadableOther (please specify below)

Further drive details

Prior Recovery Attempted.... *
NoneDIY (tell us more)Computer ShopData Recovery Lab

Has the metal lid of the hard drive been opened? *
YesNoUnsureNot Applicable

Is the hard drive password locked/user-encrypted? *
YesNoUnsure

Which service level do you require (usually 'normal')? *
Normal 6-10 days (Free evaluation)High 3-5 days (£50 Evaluation fee, +50% surcharge)Urgent 24/48 hours (£100 Evaluation fee +100% surcharge)Emergency (P.O.A)

Data Required *
I need my photosI need my videoI need my musicI need my office documentsI need my account's dataI need other (please provide details in the message box)
Please select at least one option.

Further data requirements...

Shipping Options *
I will send the device Royal Mail Special DeliveryI would like a courier collection @ £14.95 (UK Mainland only)I will drop it off at your offices personally
Please select at least one option.

Other fault detail

Agree to terms & conditions
Terms and conditions agreement is require.