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Name or Ticket No. * Ticket No./Name is required field
I found you from.... * Google SearchFacebookLocal PC ShopDataBustersRecommendationOther Search EngineOther
I need recovery from a.... * Internal hard drive (SATA, IDE, SAS etc.)Internal SSD (SATA, M.2, M-SATA etc.)Portable Hard Drive (Cables not required unless non-standard)Desktop Hard Drive (Cables or PSU not required unless non-standard)ComputerNAS (Network Attached Storage)RAID array (please provide brief details in message box)Other
The manufacturer is.... * SeagateSamsungWestern DigitalHitachi (HGST)ToshibaFujitsuIBMLaCieDroboBuffaloQnapSynologySandiskOther (please specify below)
The capacity is.... * 1 TB or less2 TB3 TB4 TB5 TB6 TB8 TB10 TB12 TBI dont know (tell us the model number)Other
The fault is.... * ClickingDeadBuzzingTotally deadDeleted dataFormatted/Factory resetSounds normal but unreadableOther (please specify below)
Further drive details
Prior Recovery Attempted.... * NoneDIY (tell us more)Computer ShopData Recovery Lab
Has the metal lid of the hard drive been opened? * YesNoUnsureNot Applicable
Is the hard drive password locked/user-encrypted? * YesNoUnsure
Which service level do you require (usually 'normal')? * Normal 6-10 days (Free evaluation)High 3-5 days (£50 Evaluation fee, +50% surcharge)Urgent 24/48 hours (£100 Evaluation fee +100% surcharge)Emergency (P.O.A)
Data Required * I need my photosI need my videoI need my musicI need my office documentsI need my accounts dataI need other (please provide details in the message box) Please select atlease one option.
Further data requirements...
Shipping Options * I will send the device Royal Mail Special DeliveryI would like a courier collection @ £14.95 (UK Mainland only)I will drop it off at your offices personally Please select atlease one option.
Other fault detail
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