Recovery Case Assessment

Your Email Address *

Please use the same email address you used for your original enquiry so we can match this form to your recovery case.

Your Dragon ticket number (from our email confirmation) *

Please enter the 4-digit ticket number from your enquiry email (e.g. 1234) so we can link this form to the correct case.

Ticket No. is a required field

How did you find us? *
Google SearchFacebookLocal PC ShopDataBustersRecommendationOther Search EngineOther

What type of device requires data recovery? *
Portable External Hard Drive (USB)Desktop External Hard Drive (USB with power adapter)Internal Hard Drive (HDD from inside a computer)Internal SSD (2.5 inch solid state drive)M.2 / NVMe SSD (small SSD used in many laptops)Computer / LaptopNAS – Single driveNAS – Dual driveNAS – Multi drive (3 or more)RAID – Dual driveRAID – Multi drive (3 or more)Other – Not Supported (phones, tablets, SD cards etc.)

What is the make/brand of the device? *
BuffaloDroboFujitsuHitachi (HGST)IBMLaCieQNAPSamsungSandiskSeagateSynologyToshibaWestern DigitalOther (please specify below)

What is the device capacity? (if known) *
1 TB or less2 TB4 TB6 TB8 TB10 TB12 TBI don't know (tell us the model number)Other

What best describes the problem with your device? *

If you're unsure, choose the option that seems closest — we will confirm the exact fault during lab evaluation.

Not powering on (dead)Broken USB connectorClickingBuzzingBeepingDeleted filesDrive formatted / factory resetDrive sounds normal but data cannot be accessedOther (please specify below)

Additional details about the problem (optional)

Has anyone attempted data recovery on this device before sending it to us? *
NoDIY (tell us more)Computer ShopData Recovery Lab

Has the metal hard drive been opened (platters exposed)? *
YesNoUnsureNot Applicable

Applies only if the metal lid was removed, ⁣exposing the platters (not the plastic external enclosure). Drives that have previously had their metal lids removed may incur additional costs.

Is the drive password protected or encrypted? *
YesNoUnsure

Select your preferred service level *
Normal 6-10 days (Free evaluation)High 3-5 days (£50 Evaluation fee, +50% surcharge)Urgent 24/48 hours (£100 Evaluation fee +100% surcharge)Emergency (P.O.A)

What data do you need recovered? *
I need my photosI need my videoI need my musicI need my office documentsI need business/work filesOther (please provide details below)
Please select at least one option.

Additional information about the data you need (optional)

How would you like to send the device? *
I will send the device by Royal Mail Special DeliveryI would like a courier collection @ £14.95 (UK Mainland only)I will drop it off at your offices personally
Please select at least one option.

Anything else we should know about the device or the data?

Agree to terms & conditions
Terms and conditions agreement is require.